Refunds are processed within 3 5 business days after we receive your return package.
How to return a rug to rugsusa.
They will take a portion of it for shipping costs in this case they took 24 from an 80 purchase so they keep 30 of your refund once you agree to that they will send you a shipping label with explicit instructions on how to mail the rug back spoiler.
We will also provide you with a hassle free return label via email.
2 pick a reason that best describes your return.
You may return an item for a refund of the purchase price within 30 days of delivery.
No longer need it.
We want to know why you re returning so we know how to get better.
We re sorry you weren t satisfied with your rug.
To return an item click here and enter your email address and order number to get started.
There is no easy way to mail a rug back but they want it in similar packaging it came in and the partial refund will be processed after they receive the rug.
1 click on the item you d like to return.
To start the returns process please reach out to customer service 24 hours a day 7 days a week.
As a large business we are able to provide you with a much lower cost of shipping than one would get as a consumer.
The cost of return shipping is automatically calculated and displayed for you at the time you request a return and will be deducted.
Once there scroll to the bottom of the page and click on the request a return button.
Enter your order number and email address here which will take you to your order details page.
Enter your order number and email address here.
On the return request page.
We can help with that too.
Your return will be processed immediately afterwards.
To initiate a return.
We re here to help you get the perfect product to match your home.